Please note that our in-store policy differs from our Boutique Policy. Returns must be sent to our head office address and will not be accepted in boutiques. For information regarding our in-store policy, please contact the boutique where you made your purchase.
We accept refunds or exchanges on all full-priced purchases when a Returns Authorisation number is granted and the garment is returned within 7 days of receipt.
All returns must be in their original, as-new condition with tags attached. Any garments that have been worn, washed, damaged or altered will not be accepted.
Refunds are not available for sale items or any items purchased using Afterpay or Zippay, these transactions are eligible for exchange only unless the item is deemed faulty.
To request a Return Authorisation Number, please contact us via the below methods:
or call: +61 421 934 182
Please send returns and exchanges to the below address with your completed returns form:
CIANO & ROZZA
Shop 15 Howey Place, Melbourne 3000
Melbourne Vic 3000
Items purchased on sale will not be eligible for a refund, these are exchange only.
ZIPPAY AND AFTERPAY
Items purchased using Zippay or Afterpay will not be eligible for a refund, these are exchange only.
We will try to process returns as quickly as possible, however, please allow 5 working days for returns to be processed.